Contact

Questions about an order, a delivery date or a product specification? Write to us — we reply within 24 hours on business days.

westwingsale
Balthasar-Neumann-Straße 1, 76703 Kraichtal, Germany

E-mail: info@westwingsale.com
Phone: +49 2234 250843

Business hours: Monday to Saturday, 07:00–19:00 CET.

To speed things up, please include your order number, the e-mail address used for the order and, where relevant, photographs of the item and its packaging.

If you need help with an order, delivery, returns or product information, please contact the westwingsale support team using the form below.

To help us respond as quickly as possible, please include your order number if you have one, the email address used at checkout and a short description of your enquiry.

For product questions, we recommend including the product name and any details that may help us advise you, such as measurements, delivery access or the country where the order will be shipped.

We aim to respond to customer enquiries within 24 hours on business days, excluding German public holidays.

Product questionsSend product names, room measurements and material preferences for more precise advice.
Delivery accessFor large furniture, include doorway, stair, lift and parking details.
Order supportContact us for returns, shipping status, payment questions or care guidance.