Refund Policy

You may request a return within 30 days of receiving your order. This voluntary return period is granted in addition to — and does not restrict — the statutory 14-day right of withdrawal that consumers in the European Union have by law.

Returns

Returned items must be unused, in original condition and in their original packaging. To start a return, contact us at info@westwingsale.com before sending anything back; we will confirm the return address and send you instructions. Items sent back without a return request cannot be accepted.

A reduced price does not remove your right of return: the reduced price is our standard selling price, so items bought at it are returnable on the same terms as any other item.

Non-returnable items

Only the exceptions permitted by law apply: made-to-measure or personalised products, sealed goods unsealed after delivery for reasons of hygiene, and gift cards.

Damaged or incorrect orders

If your order arrives damaged, defective or incorrect, note it on the delivery record where possible and contact us within 48 hours of delivery with photographs of the item and the packaging. We cover return shipping in these cases.

Refunds

Once the returned item has been received and inspected, an approved refund is issued to the original payment method within 14 days. Processing times at your payment provider may add a few days.