Refund Policy

We want you to be satisfied with your purchase from WestWing Sale. If you need to return an item, please contact us before sending anything back so we can confirm the correct return process.

Returns

You may request a return within 14 days of receiving your order, unless a different return period is required by applicable law or stated for a specific product. Items must be unused, in their original condition and returned with all packaging, labels, accessories and documentation.

Non-returnable items

Certain items cannot be returned unless faulty. This may include personalised or made-to-order products, hygiene-sensitive goods once opened, gift cards, clearance items marked as final sale and any item that has been used, assembled, damaged or altered after delivery.

Return shipping

Unless the item is faulty, damaged on arrival or incorrect, customers are responsible for return shipping costs. We recommend using a tracked and insured delivery service, as we cannot refund items that are lost or damaged during return transit.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible with your order number, a description of the issue and clear photographs of the product and packaging. We will review the issue and advise on the next steps.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

Exchanges

Where available, exchanges depend on stock availability. If the requested replacement is unavailable, we may offer a refund or an alternative product.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, dispatch or production.