Shipping Policy

westwingsale ships across Europe and worldwide.

Order processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability and order volume.

Delivery times

Estimated delivery time is 10–30 business days depending on the destination country, customs processing and local courier services. Larger furniture may take longer, as it ships palletised or in several cartons.

Shipping rates

Europe — €35; €25 on orders from €500; €15 on orders from €1,500.
Rest of the world — €50; €25 on orders from €500; €15 on orders from €1,500.
The exact amount is always displayed at checkout before you complete the purchase.

Customs and import duties

For deliveries outside the European Union, customs duties and import taxes may be charged by the destination country. These are borne by the customer and are not included in our rates.

Order tracking

Tracking information is provided by e-mail once your order has been dispatched.

On delivery

Please check the packaging before signing. Note any visible transport damage on the delivery record, photograph it and report it to info@westwingsale.com as soon as possible.

Incorrect shipping information

Customers are responsible for providing accurate delivery information. Additional charges may apply for shipments returned or redirected because of an incorrect address.

westwingsale
Balthasar-Neumann-Straße 1, 76703 Kraichtal, Germany

E-mail: info@westwingsale.com
Phone: +49 2234 250843

Business hours: Monday to Saturday, 07:00–19:00 CET.

Furniture supportAsk about dimensions, materials, care or delivery access before ordering.

Worldwide shippingEligible products ship internationally with final rates shown at checkout.

Secure paymentsPayment methods are shown in checkout and the footer where enabled.