FAQ

Frequently Asked Questions

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping.

Q: How long does delivery take?
A: Delivery typically takes 10–30 business days depending on the destination country.

Q: How can I track my order?
A: Tracking information is sent once your order has been dispatched.

Q: Can I return an item?
A: Yes, returns can be requested within 14 days of delivery.

Q: Who pays return shipping costs?
A: Customers are responsible for return shipping costs unless the item is damaged, defective or incorrect.

Q: Do I have to pay customs duties?
A: International orders may be subject to customs duties and import taxes determined by the destination country.

Q: Can I change my shipping address after ordering?
A: Contact us immediately. Address changes may be possible before the order is dispatched.

Q: What should I do if my item arrives damaged?
A: Contact us within 48 hours and provide photos of the item and packaging.

Q: How do I contact customer support?
A: Email support@westwingsale.com or call +44 808 160 9235.

Q: Where is WestWing Sale located?
A: WestWing Sale operates from the United Kingdom and serves customers worldwide.
Do you ship worldwide?
Yes. WestWing Sale is based in the United Kingdom and offers worldwide shipping on eligible products.
Where do you ship from?
Orders may be dispatched from UK or partner fulfilment locations depending on the product and delivery destination.
How much does shipping cost?
Shipping costs are calculated at checkout based on the items in your order and the delivery address.
How long will delivery take?
Delivery times vary by product, country and courier service. Estimated delivery information is shown at checkout where available.
Will I need to pay customs duties or import taxes?
Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or local charges. These are the customer's responsibility unless stated otherwise at checkout.
Can I change my delivery address after ordering?
Contact us as soon as possible. We can only change the address if the order has not yet been processed or dispatched.
Can I return my order?
You may request a return within 14 days of receiving your order, provided the item is eligible and returned in its original condition.
What should I do if my item arrives damaged?
Contact us promptly with your order number and clear photographs of the product and packaging so we can review the issue.
How do I contact customer support?
Use the contact form on our Contact Us page and include your order number where relevant.
Furniture supportAsk about dimensions, materials, care or delivery access before ordering.
Worldwide shippingEligible products ship internationally with final rates shown at checkout.
Secure paymentsPayment methods are shown in checkout and the footer where enabled.